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Sunday morning I took the car to the airport and dropped the key in a slot on top of the desk which I assumed was for the key. The drop box was on the other side of a file which holds budget pamplets.I honestly did not see the key box, but it was there.I saw every kind of shuttle buses for other car rentals but not for Budget. He just went right on by even though I was waving for him to stop.Another kind driver from another company took me to Budget. Had to wait 20-30 minutes and the man who waited on me was nice.Enjoyed the light dinner every week day night with free beer/wine after a long day of sight seeing. The night manager who handled my reservation was extremely cordial with my dog and myself which after a long drive from Jacksonville, FL made the stay wonderful. Budget Rent A Car was founded in Los Angeles, California in 1958 by Morris Mirkin. The company got the name budget by undercutting competitors rates.
I would definitely stay here again should I find myself in a similar situation in the future. Only complaint is that the shower took at least 10 minutes every morning to get hot water. Charming lobby and friendly staff made my recent stay delightful. My room was upgraded without my asking and I was able to have coffee before the hotel shuttle took me to the airport at a.m. She even told me others had made the same mistake in the past.Her name is Becky and works at the Decatur Illinois airport.very sad to have someone work for you that treats customers this way. 8th, 2017, I proceeded to rent a car on line since it seemed cheaper and more convenient.I entered my card number, however, they rejected my request in the amount of 0.29. I check my bank statement the next day & they withdrew 2 transactions for 0.29!!!